If you have the drive to make things happen, Black & White Cabs is the place for you!

Enquire and become a driver now: (07) 3860 1800

Culture & Environment

Black & White Cabs is an equal opportunity employer dedicated to fostering a workplace environment where individual and team achievements are highly recognised and rewarded.
With over 100 exceptional staff, Black & White Cabs provides a stimulating and supportive environment, from management to team members, to help develop professionally while building a rewarding work experience with a satisfying work/life balance.

Diversity & Inclusion

Black & White Cabs has created an inclusive environment, as an equal opportunity employer, acknowledging individual uniqueness by promoting a culture of diversity, respect and personal development.

Our staff come from a variety of cultural, educational and geographical backgrounds and have a wide range of skills and experiences and effective ability to work in a team environment.

Benefits

Black & White Cabs offers our employees a range of benefits and professional growth opportunities that recognise individual performance and contributions.

We recognise that people require a work-life balance; with our call centre operating 24/7 we have the flexibility to encourage you find the right balance for you. Black & White Cabs employees working outside of regular business hours are motivated by their greater earning potential.

Recruitment

Black & White Cabs aims to attract and retain experienced, dedicated people. As Black & White Cabs grow our fleet at an ever-increasing rate the demand for quality, job-ready staff is also growing. Drawing on more than fifty years experience in the contact centre industry, Black & White Cabs’ has an inherent passion to provide exceptional customer service and experience.

Drivers

Black & White Cabs is at the leading edge of innovation and continues to develop initiatives to improve service and value for our customers. Your career as a taxi driver is important to the community you serve, as is the ability to achieve a balance, feel rewarded and fulfilled in the work that you do.

Black & White Cabs offers outstanding opportunities combined with a flexible approach. Our aim is to provide you with a flexible work schedule and the ability to earn an excellent income in a rewarding role. We have developed a comprehensive training program that provides insight throughout your career. We aim to attract and retain experienced drivers by providing you with an environment where our fleet continues to grow.

Our drivers come from a wide range of cultural, geographical and educational backgrounds and have an inherent passion to provide exceptional customer experiences.

You could be a professional taxi driver and earning cash in six to eight weeks!

Call Centre

Working at Black & White Cabs is about providing a level of service that really makes a difference to our customers. Our Customer Service Officers (CSO’s) have a passion for customer service, thrive in the fast paced working environment of the Customer Service Centre, and are driven to provide solutions for a variety of issues. If this sounds like your experience in hospitality or customer service, and you seek professional development with new and exciting opportunities, this may be the perfect role for you!
The role involves answering and managing incoming calls – being the voice of Black & White Cabs. CSO’s handle a range of taxi bookings, and possess the ability to resolve a dynamic range of situations to provide excellent service outcomes.
We provide fully paid training and support for all successful applicants, and cultivate a culture of opportunity, growth, and new and career advancement.
If you are interested in a career in the Black & White Cabs Customer Service Centre, Contact Us for more information.
Working at Black & White Cabs is about providing a level of service that really makes a difference to our customers. Our Customer Service Officers (CSO’s) have a passion for customer service, thrive in the fast paced working environment of the Customer Service Centre, and are driven to provide solutions for a variety of issues. If this sounds like your experience in hospitality or customer service, and you seek professional development with new and exciting opportunities, this may be the perfect role for you!
The role involves answering and managing incoming calls – being the voice of Black & White Cabs. CSO’s handle a range of taxi bookings, and possess the ability to resolve a dynamic range of situations to provide excellent service outcomes.
We provide fully paid training and support for all successful applicants, and cultivate a culture of opportunity, growth, and new and career advancement.
If you are interested in a career in the Black & White Cabs Customer Service Centre, Contact Us for more information.
Black & White Cabs Fleet Support Officers (FSO’s) use radio to support and interact with our drivers – resolving a wide variety of enquiries. FSO’s are a critical element of the Customer Service Centre (CSC) team, and assist in connecting drivers with their passengers.
This role requires the ability to multitask and prioritise, and to manage and problem solve potential problems and issues. The role also requires clear and effective communication skills, and the ability to interpret enquiries over the radio from drivers for whom English is a second language.
Radio Operators are recruited from the pool of Customer Service Operators, particularly those who show an aptitude for rapid and real time resolution.
If you are interested in a career in the Black & White Cabs Customer Service Centre, Contact Us for more information.
The Shift Supervisor is the central coordinator of the Customer Service Centre (CSC) – consistently monitoring CSO and FSO performance in real time to ensure effective operations and high service levels. This position liaises with staff across the CSC, and resolves enquires from taxi operators, drivers, and the wider public.
The ability to prioritise, manage, and resolve conflicting issues and situations simultaneously is essential to being a Shift Supervisor. The confidence to make correct decisions based on a deep reserve of knowledge and experience is also a necessary attribute.
Shift Supervisors are recruited from FSO’s that have a detailed overview of both CSO procedures and Fleet Support duties.
If you are interested in a career in the Black & White Cabs Customer Service Centre, Contact Us for more information.

If you are interested in a career in the Black & White Cabs Call Centre Contact Us for more information.

Administration

RECEPTION – Attends to incoming inquiries to the Black & White Cabs offices
ACCOUNTS – Supporting corporate account payments and incoming and outgoing accounts for Black & White Cabs
FLEET OPERATIONS – Supporting the fleet, Operator and driver relationships, Lost Property, Customer Complaints and Driver Training
FLEET SERVICES – Supports the needs of our fleet and Drivers; with uniforms, dockets, vehicle decals and more
TAXI SERVICES – Supporting the sales and lease of Taxi Service Licenses and vehicles
SALES– Developing relationships with community groups and corporate accounts for Black & White Cabs
MARKETING – Develops marketing campaigns and collateral and communications for promotion of Black & White Cabs to passengers, potential drivers and operators

If you are interested in a career in the Black & White Cabs Administration Contact Us or more information.

Contact us to enquire about joining the team

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Industry

You don't have to drive to have a rewarding career in the taxi industry.

Taxi Industry Career opportunities include:

  • Taxi Drivers
  • Mechanics
  • Tyre Fitters
  • Panel Beaters
  • Spray Painters
  • Car Detailers
  • Taxi/Radio Equipment Installers
  • Administration and Office Staff

Be sure to contact or check our affiliate's websites for positions currently available.