Black & White Cabs call centre is a vibrant environment that gives people the opportunity to grow and develop in their role. We are able to consistently deliver friendly and efficient customer service by bringing together talented and qualified people in a creative and fun environment. It is our people and values that make any challenge worthwhile and is one of the many reasons why Black & White Cabs is such a great place to work.
To be successful in the Taxi Industry, it is crucial that we support our people and we strive to be a pillar for all our employees. With over 100 exceptional staff, Black & White Cabs provides a stimulating and supportive environment to help develop your career.
Black & White Cabs has created an inclusive environment where we acknowledge individual uniqueness by promoting a culture of diversity, respect and personal development.
We maintain a diverse work environment that includes people from different backgrounds, with a wide range of skills and experiences. Cultivating a diverse workforce has been key in the development of Black & White Cabs - we are committed to attracting, retaining and advancing our people.
We believe that people perform better when they are comfortable in their environment; Black & White Cabs values diversity and believes that attracting people regardless of their backgrounds is critical to the success of our company.
Black & White Cabs employees working outside of regular business hours are motivated by their greater earning potential. Employees working evenings, weekends and holidays earn additional income beyond the regular base salary. Significant loading rates apply to our people who strive for a flexible schedule by working evenings and weekends.
In addition to basic compensation, Black & White Cabs offers our employees a range of other benefits and professional growth opportunities that recognise individual performance and contributions.
The quality of our staff is another reason to join Black & White Cabs; our people enjoy working here.
We recognise that people require a work-life balance; with our call centre operating 24/7 we have the flexibility to encourage you to hit the right balance.
|CUSTOMER SERVICE OPERATOR (CSO)
Working at Black & White Cabs is about providing a service level that makes all the difference to our customers. Our CSOs have a passion for customer service and thrive on providing solutions for a variety of issues and love working in a fast paced environment. If these principles echo your experience in hospitality or customer service and has lead you to thrive on new and exciting opportunities, this may be the perfect role for you.
Your role at Black & White Cabs will have you handling incoming calls and be the voice for our company. You will handle a range of cab bookings and have the ability to handle dynamic situations. We provide full training and support for all our staff and cultivate opportunities for growth within the company.
Black & White Cabs Query Operators connect and interact with our taxi drivers on a variety of enquiries. Query Operators are a critical element of our Call Centre team; with the responsibility of ensuring the taxi journeys are properly dispatched, the drivers are on-time and have a detailed understanding of the pick-up location.
Communication is the core of our company; our modern Call Centre provides employees with the appropriate tools to ensure our people maintain a high level of service standards to our customers as well as our drivers. This is a solution based role; providing support and resolutions for our drivers makes you a key player in delivering efficient customer service for our company.
COMMUNITY & CORPORATE ACCOUNTS
Black & White Cabs provides a number of special services to a variety of Community and Corporate groups. Responsible for an entire portfolio of client relationships with a range of unique needs, you will serve as the primary contact for the individual corporate or community account, which requires emphasis on exceptional customer service skills and a thorough understanding of our customers' needs.
Our Corporate and Community customers are vital to the success of Black & White Cabs. Each account requires individual tailored needs and it is vital that the account representative can identify with these needs and provide support for the customer as well as the taxi drivers. Understanding, evaluating and providing solutions for the customer's needs is a critical element to this role and requires highly motivated individuals with superior organisational skills.
OPPORTUNITIES FOR GROWTH
Black & White Cabs is a catalyst which provides growth opportunities to help our people expand their knowledge, skills and abilities, and apply the competencies they gained in new and challenging situations. With a focus on training and development, employees are closely connected to a company that values the contributions from all our staff.
Black & White Cabs understands that it is through our employees that we can attribute our growing success.
Many growth opportunities exist within the company, and we can provide you with the tools and resources you need to grow with us.
CONTACT US FOR MORE INFORMATION
Black & White Cabs is keen to attract experienced staff to join our vibrant and growing Call Centre Team. If you have experience as a Customer Service Operator / Query (radio) Operator or have experience in cab booking services and would like to work in an environment where your skills and energy is highly valued, please contact firstname.lastname@example.org or Debbie Ellis on 3860 1859 to find out more about working with Black & White Cabs.
BLACK & WHITE CABS QUALITY POLICY
The principle activity of Black & White Cabs is to provide prompt and efficient transportation services that will meet or exceed our Customer's expectations. The Company also provides administrative services for all affiliates including Owners, Operators and Drivers of Taxis and training for Taxi Drivers to ensure our drivers are competent to drive Black & White Cabs, understand our rules of operation and the Transport Act and Regulations.
OTHER SPECIFIC OBJECTIVES INCLUDE
- Continuous improvement in all aspects of the Company's operations;
- Business growth and increased market share through the adoption of quality principles and practices; and
- Job satisfaction and opportunities for all staff.
It is the objective of Black & White Cabs' Management to provide superior transportation services in relation to Standard Taxis, Business Class Taxis, People Movers and Wheelchair Accessible Maxi Taxis from and to unique destinations throughout Queensland. There is an emphasis on safety and comfort; at an acceptable cost and in a manner which favourably differentiates the services from that of our competitors.
As part of our commitment to Quality, Black & White Cabs practices well defined, effective Quality System procedures that are designed to assure the quality of our products and services. Our Quality System is designed to satisfy the relevant requirements of AS/NZS ISO 9001:2008. Key processes are documented, quality records are controlled, and a corrective and preventative action processes in place to ensure the continuous improvement of all products and services provided.
The Black & White Cabs Quality Management System has the full support and commitment of the Management and Staff of the Company.