Black & White Cabs has a group of Road Supervisors who assist in identifying issues relating to driver and vehicle standards, as well as giving suport and assistance to drivers on the road.

The taxi industry in Queensland is regulated and Black & White Cabs operates under a Taxi Booking Service contract with Queensland Transport. The contract is performance based which ensures that taxi passengers receive a high level of customer service.  However, apart from any legislative requirements for levels of service, it is within the Black & White Cabs culture to not only meet the expectations of customers, but to exceed them.

All Black & White Cabs drivers are expected to promote a positive image to the public and the Road Supervisors team provides a positive example of presentation and assistance to the public.

Members of the Road Supervisors team are aso expected to take an active role in the company's philosophy of communication and consultation. They do this through their daily interaction with drivers.

Maintaining the high quality presentation of vehicles and drivers on 24 hours a day 7 days a week basis is something which can only be effectively addressed by the Road Supervisors team and Black & White Cabs is proud of their efforts.