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BUSINESS CLASS CUSTOMER SNAPSHOT SURVEY 2010

 

 1.     On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied"

   How would you rate your level of overall satisfaction with Black & White Business Class Taxis?

1

2

3

4

5



2.    Please rate your experience with our Business Class Service?

     

  Excellent Good Average Poor  
 

a. 

 Vehicle - Clean & Neat (Inside)
 

b.

 Vehicle - Clean & Neat (Outside)
 

c.

 Vehicle - Details (Information Stickers)
 

d.

 Driver - Route Knowledge
 

e.

 Driver - Polite & Courteous
 

f.

 Driver - Customer service
 

g.

 Driver - Driving Skills
 

h.

 Driver - Appearance
 

i.

 Driver & Vehicle - Overall
 

j.

 Call Centre - Customer Service
 

k.

 Call Centre - Booking Process


 

 

 

 

 

 

 

 

 

 

3.       When are you most likely to require a Business Class Taxi?

  Travel to and from Airport
  Meet Public Transport (e.g. Train, Bus etc)
  General Business Travel
  Medical Appointment
  Special Occasion
  Other


 

 

 

 

 

4.   Waiting Time (Number of Minutes )

  On Time 0 to 5 5 to 10 10 to 15 15 or More
  a.    On-Hold with Call Center  (Telephone) N/A 
  b.    Waiting for Pre-arranged Pick-up
  c.    Hailing a taxi N/A

 

 

 

 

5.     Time and Date of last Travel           DayMonthYear 2011      Bkg Time

6.       Taxi Cab Number                

 

Please send any additional feedback or suggestions to the Business Class Supervisor: phoffman@blackandwhitecabs.com.au