Latest Updates

For latest changes to State Government legislation please visit:

Queensland

http://personalisedtransport.tmr.qld.gov.au/taxi-changes

Western Australia

http://www.transport.wa.gov.au/taxis/general-information-and-updates.asp

 

Department of Transport and Main Roads requirements

Find out about the qualifications you need to drive a Taxi:
http://www.tmr.qld.gov.au/Licensing/Passenger-transport-driver-authorisation

 

To join the Drivers Rewards Program- http://drivers.blackandwhiterewards.com.au/

Join Us

Black & White Cabs has some terrific strengths; a respected brand established in 1919, a strong position in the marketplace and most importantly; motivated and well trained employees. People with passion, energy and enthusiasm, all invested in building a superior fleet of vehicles and offering professional driver training to provide excellent service.
Black & White Cabs has innovation at the core of its company culture, continually improving our services to exceed customer expectations. Our fleet offers a variety of services outside of the standard taxi including; People Movers, Maxi Cabs and Business Class for a little bit of luxury.

Our rewards program will not only reward passengers for taking trips but also the driver. You can earn points every time you log in or simply by having your say. Use your points to enter awesome Showcase Prize Draws or redeem points for instant wins.

Black & White Cabs – Leading the way in Queensland.

Black & White Cabs has some terrific strengths; a respected brand established in 1919, a strong position in the marketplace and most importantly; motivated and well trained employees. People with passion, energy and enthusiasm, all invested in building a superior fleet of vehicles and offering professional driver training to provide excellent service.
Black & White Cabs has innovation at the core of its company culture, continually improving our services to exceed customer expectations. Our fleet offers a variety of services outside of the standard taxi including; People Movers, Maxi Cabs and Business Class for a little bit of luxury.

Our rewards program will not only reward passengers for taking trips but also the driver. You can earn points every time you log in or simply by having your say. Use your points to enter awesome Showcase Prize Draws or redeem points for instant wins.

Black & White Cabs – Leading the way in Queensland.

A CAREER IN THE TAXI INDUSTRYWhether you are seeking a career, supplementary income or investment in the Taxi Industry, the aim of Garden City Cabs is to professionally prepare you for success through our comprehensive training program.

Most often the first or entry level to the Taxi industry is as a Taxi Driver however there are various opportunities which exist within the industry on several levels. Call Centre opportunities are available for new and experienced telephonists.Administration positions  exist at all levels.

Taxi Leasing is often the next step in creating your own career path or business.

Licence Purchasing  provides the opportunity for owner operators and investors to develop a successful business within the Taxi industry.

Whether your interest is supplementing your existing income, creating a family business or further developing your investment portfolio, the taxi industry offers a degree of flexibility, security and net return which is difficult to match in today’s market.

Garden City Cabs management is available for discussions and guidance with interested people.

Black & White Cabs (WA) Pty Ltd is a leading provider of taxi services in the Perth metropolitan area. We have a great team of people who are dedicated, proud and striving to provide the best possible taxi service that we can. If you believe you have what it takes to be a part of the Black & White Cabs family, please contact us at taxiservices@bwtaxi.com.au with your enquiry.

Employment opportunities may exist in the following areas:

Call Centre
Customer Service Officers

Taxi Drivers

Click here for more information on becoming a professional taxi driver.
Taxi Licence Operators

Want to own an office the size of Perth? Work when you want to work? Have the opportunity to work 24 hours a day, 7 days a week. What business allows you this kind of flexibility? Become a taxi licence operator with Black & White Cabs – for more information contact Black & White Cabs on 08 9230 0400 or email us at reception@bwtaxi.com.au

Driver Information

Driver Uniforms

DRIVER UNIFORM STANDARDS

  1. All taxi drivers must be well groomed and neatly dressed in the company uniform when driving for Black & White Cabs.
  1. Drivers will not wear the Black & White Cabs uniform except when driving the taxi.

GROOMING – ALL DRIVERS:

Hair: To be clean and tidy.

Uniform: To be washed and ironed daily.

Hygiene: Face, hands and fingernails to be clean, deodorant or similar to be used.

General: All aspects of a driver’s appearance are to be of an appropriate and acceptable standard for dealing with the public.


TAXI AND MAXI CAB DRIVERS

TAXI AND MAXI CAB DRIVERS: MEN

Head wear:  (Optional)

  • Black & White Cabs uniform cap
  • Religious head wear

Tie:

  • Uniform tie as sold by Black & White Cabs.
  • The tie is optional when wearing a uniform shirt or white business shirt with epaulettes.
  • Tie and/or epaulettes are compulsory when wearing a plain white business shirt.

Socks: White long socks are to be worn with shorts and black socks with trousers.

Shoes: Fully enclosed dress shoe or boot or fully enclosed black sports shoe. (Thongs, sandals and bare feet are not acceptable).

Shirt:

  1. Uniform shirt as sold by Black & White Cabs; or
  2. Uniform shirt with epaulettes or
  3. A long or short-sleeved white uniform shirt worn with a Black & White Cabs uniform tie.
  4. Shirt must be tucked in unless black and white panel shirt.

Shorts/Trousers: (Denim material and Cargo pants are not acceptable)

  1. Black shorts of dress standard (if belt loops supplied – belt must be worn). Length to be no shorter than 10cm above the knee when seated; or
  2. Black trousers of dress standard (if belt loops supplied – belt must be worn).

Jumpers, Jackets and Vests:

  1. Uniform jumpers or jackets as sold by Black & White Cabs; or
  2. Black jumpers, jackets or vests without logos or advertising material.

TAXI AND MAXI CAB DRIVERS: WOMEN

Head wear: (Optional)

  • Black & White Cabs uniform cap
  • Religious headwear

Tie or Scarf:

  • Uniform tie or or a black and white scarf.
  • The tie or scarf is optional when wearing a uniform shirt

Stockings/Socks: Black or white long or short socks or black or skin coloured stockings must be worn at all times.

Shoes: Fully enclosed dress shoe or boot or fully enclosed black sports shoe. (Thongs, sandals and bare feet are not acceptable).

Jumpers, Jackets and Vests:

  1. Uniform jumpers or jackets; or
  2. Black jumpers, jackets or vests without logos or advertising material.

Shirt/Blouse:

  1. Uniform shirt as sold by Black & White Cabs
  2. Uniform shirt with epaulettes; or
  3. Uniform shirt with tie or scarf.
  4. Uniform shirt must be tucked in.

Shorts/Culottes/Skirts/Trousers: (Denim material and Cargo pants are not acceptable)

  1. Black shorts, culottes or skirt of dress standard (if belt loops supplied – belt must be worn). Length to be no shorter than 10cm above the knee when seated; or
  2. Black trousers of dress standard (if belt loops supplied – belt must be worn).

BUSINESS CLASS

UNIFORM AND PRESENTATION STANDARD – MALE

Drivers who will not or do not wear the uniform in the correct way will have their BC (L) attribute removed and asked to attend interview with the Business Class/Maxi Manager.

Under no circumstances is any item to display any advertising or logos aside from those approved by B&W Cabs.

 

Grooming requirements for all male drivers

Face – Clean shaven or beard and/or moustache – neatly trimmed.

Uniform – To be washed and ironed daily and shirts must be tucked in at all times.

Hygiene – Hair is to be neat and clean.  A shower is a standard pre-shift requirement.  Face, hands and fingernails to be clean, deodorant or similar must be used and reapplied as required during a shift.

General – All aspects of a driver’s appearance including items of jewellery, tattoos, hair colour and style etc. are to be of an appropriate and acceptable standard for dealing with corporate clients.

UNIFORM AND PRESENTATION STANDARD – FEMALE

Drivers who will not or do not wear the uniform in the correct way will have their BC (L) attribute removed and asked to attend interview with the Business Class/Maxi Manager.

Under no circumstances is any item to display any advertising or logos aside from those approved by B&W Cabs.

Headwear – No caps, hats under any circumstances. Religious headwear exempted.

Jumpers- Plain Black only

Shirt-
Long sleeve plain white business shirt – with BC Tie & Epaulettes
Business Class Shirt with BC Epaulette slides.
Business Class Shirt with BC Tie.
NB: Sleeves to be buttoned down at all times.

Coat- Plain unmarked Black only sports coat or suit jacket

Tie – Black & White Business Class tie ONLY.
If Tie is not worn, drivers must wear a BC logo shirt and epaulettes.  No exemptions.

Epaulettes- Business Class Epaulettes as supplied by Black & White Cabs – no exceptions will be accepted.
As a minimum, epaulettes must be worn with either a BC logo shirt or a BC logo tie.

Trousers- Black or very dark dress trousers of a “Business Class” standard.
Leather or synthetic black belt must be worn at all times.

Socks- Black only. Must be worn at all times.

Shoes- Clean, black fully enclosed dress shoe or boot.
Shoes must be cleaned and polished regularly.


Grooming requirements for all female drivers

Uniform – To be washed and ironed daily and blouse tucked in at all time.

Nb: The requirement for “tucked in” may be varied depending on the style of shirt.  Drivers should refer any queries on appropriateness to the BC Manager.

Hygiene – Hair is to be neat and clean.  A shower is a pre-shift requirement.  Face, hands and fingernails to be clean, deodorant or similar to be used.

General –
All aspects of a driver’s appearance including items of jewellery, tattoos, hair colour and style etc. are to be of an appropriate and acceptable standard for dealing with corporate clients.

Headwear – No caps, hats under any circumstances. Religious headwear exempted.

Jumpers- Plain Black only

Blouse-
Long sleeve plain white Business Class blouse with BC Epaulettes, scarf or tie
Long sleeve plain white blouse and a Business Class scarf or tie

Coat- Black only dress coat.

Tie – Black & White Business Class tie ONLY.
If Tie is not worn, drivers must wear a BC logo shirt and epaulettes.  No exemptions.

Epaulettes- Business Class Epaulettes as supplied by Black & White Cabs – no exceptions will be accepted.
As a minimum, epaulettes must be worn with either a BC logo shirt or a BC logo tie.

Trousers- Black or very dark dress trousers of a “Business Class” standard.
Leather or synthetic black belt must be worn at all times.

Socks- Black only. Must be worn at all times.

Shoes- Clean, black fully enclosed dress shoe or boot.
Shoes must be cleaned and polished regularly.

 

BLACK & WHITE CABS UNIFORMS ARE AVAILABLE FOR PURCHASE AT THE FOLLOWING LOCATIONS:

Fleet Services

Black & White Cabs Headquarters

11 Dryandra Road, Brisbane Airport

Telephone: (07) 3860 1800

Black & White Taxi Management

45 Rosedale Street Coopers Plains

Telephone: (07) 3255 5900

Kelvin Grove Taxi Management

Cnr Herston & Kelvin Grove Rd Herston

Telephone: (07) 3356 5422

Orders can be taken at Fleet Services for custom uniform trousers, shorts, shirts and other items of clothing.

All uniform items must be supplied or approved by Black & White Cabs.

Black & White Cabs Driver Polo Shirt

poloshirt

Driver Authorisation

DRIVERS MUST HOLD AN APPROPRIATE CLASS OF LICENCE IN ORDER TO OPERATE A TAXI

It is the responsibility of all drivers to maintain their licence. The company is not responsible for ensuring a driver’s licence is renewed at the relevant times.

Drivers operating a taxi must ensure that they attain and maintain Driver Authorisation subject to the legislative requirements in force at the time. If for any reason a Driver’s Authorisation is not granted, revoked or otherwise cancelled, the driver must not operate a taxi.

If granted a provisional or restricted Driver’s Authorisation a driver must comply with all the conditions and requirements of the authorisation.

Drivers must carry evidence of their Driver’s Authorisation at all times.

Notification to the Regulator

  • Drivers who are charged with disqualifying offences must by law notify the Regulator in writing of such charges.
  • Drivers must notify the Regulator in writing of any suspensions or cancellations of any licence or other authorisation used by Drivers when providing taxi services.
  • Drivers must also promptly notify the Regulator of any change in their name or address (within 10 business days).

Notification to Operator and Company

  • Drivers who are driving a taxi for an operator must also report any suspension, cancellation or variation of any licence, Driver Authorisation or other authorisation to their operator.
  • Drivers are also to report any loss or variation including restrictions imposed on their Driver Authorisation or licence to the company immediately upon being notified of such changes, in addition to any charges or convictions that could lead to the disqualification of Driver Authorisation or the loss of a licence.
  • Drivers must also promptly notify the company of any change in their name or address (within 10 business days).
  • If your Driver Authorisation is damaged, lost or stolen, you must by law report such loss to TMR as soon as possible.

Driver Bulletins

Click on the link below to download the latest driver bulletins:

Queensland
http://www.tmr.qld.gov.au/Licensing/Passenger-transport-driver-authorisation/Information-bulletins/Drivers

Western Australia
http://www.transport.wa.gov.au/licensing/get-a-taxi-driver-s-licence.asp

Road and Rank Supervision

The Road Supervisory team works closely with the company’s Fleet Operations Department in the pursuit of continually improving fleet and driver standards and customer and fleet growth. They are the driver’s friends on the road. Drivers are encouraged to approach any member of the Road Supervisory team with any issues, problems and questions.

Road Supervisor duties include:

  • Offering assistance at accidents and M13’s when requested
  • Ensuring vehicle and driver standards are maintained to the highest possible level
  • Vehicle inspections

Road Supervisors have the authority to prevent drivers from picking-up bookings from a Corporate Rank if it is considered that the driver or vehicle is not up to standard. Drivers must co-operate with Road Supervisors and comply with any reasonable requests.

SENIOR ROAD SUPERVISORS

Black & White Cabs has appointed two Senior Road Supervisors who have overall responsibility for the Road Supervisory Program. They report directly to the Fleet Operations Manager.

The Senior Road Supervisors are responsible for recruiting, training and rostering of Road and Rank Supervisors.

Per Dinesen    0411 602 792

Len Martin      0418 875 856

If you are interested in becoming a Road Supervisor, contact the Fleet Operations department on (07) 3860 1800 or either of the Senior Road Supervisors.

RANK PROCEDURES

Taxi ranks provide a more streamlined and fair service to customers. There are simple rules that drivers must follow when operating on taxi ranks:

  • Always follow the directions of Rank Supervisors
  • If a rank has a feeder rank, always approach the main rank from the feeder rank
  • Do not leave taxi unattended on a rank or feeder unless picking up a parcel
  • If dropping off customers, do so at the rear of the rank to avoid cutting off or disrupting the operation of the rank
  • Only pick up the first passenger on the rank
  • Drivers must not refuse to take customers based on their destination
  • Always maintain proper queue position to all taxis on ranks and feeders. Fares must be dropped off at the back of the rank and give-way to vacant taxis arriving behind
  • Never accept a hail within sight of a rank that has people or taxis waiting on it
  • Only park and ply for hire on a designated rank. Touting is an illegal action by a taxi driver in which potential passengers are approached by the driver and solicited to hire a particular taxi

PRIORITY AND THE PASSENGER’S RIGHT TO CHOOSE

  • The first taxi on the rank has priority for passenger pick-ups from the rank
  • Rank Supervisors may organise multiple hirings or passengers to skip to the front of the line for various reasons
  • Once passengers are at the front of the line they have a right to choose which taxi they travel in. Therefore, if drivers are on a taxi rank and a passenger insists on taking their taxi, it is perfectly acceptable to take the hiring.

SUPERVISED RANKS

Supervised or Secure Taxi Ranks are in operation in a number of areas, see Supervised Ranks in our Passenger Safety section for locations These ranks are staffed by experienced Rank Supervisors.

At a supervised rank, passengers can expect:

  • To queue in an environment that is free from unruly and inappropriate behaviour
  • An organised supply of taxis to the rank to meet demand
  • Management of the flow of passengers and organisation of share rides as required
  • Answers to customer queries about routes and fares

Abusive or inappropriate behaviour towards rank supervisors or other passengers waiting in the queue will not be tolerated. People who behave unacceptably will be asked to leave the rank. Police will be called in cases of continuing abusive or inappropriate behaviour.

Perth Only:

Black & White Cabs has a group of Road Supervisors who assist in identifying issues relating to Driver and vehicle standards, as well as giving support and assistance to Drivers on the road.

The taxi industry in Western Australia is regulated and Black & White Cabs operates under a Taxi Dispatch Service Agreement with the Western Australian Department of Transport. The agreement is performance based which ensures that taxi passengers receive a high level of customer service. However, apart from any legislative requirements for levels of service, it is within the Black & White Cabs culture to not only meet the expectations of customers, but to exceed them.

All Black & White Cabs Drivers are expected to promote a positive image to the public and the Road Supervisors team provides a positive example of presentation and assistance to the public.

Members of the Road Supervisors team are also expected to take an active role in the company’s philosophy of communication and consultation. They do this through their daily interaction with Drivers.

Maintaining the high quality presentation of vehicles and Drivers on 24 hours a day 7 days a week basis is something which can only be effectively addressed by the Road Supervisors team and Black & White Cabs is proud of their efforts.

SUPERVISED RANKS
RANK Security personnel staff taxi ranks on Friday and Saturday nights at:
Northbridge Milligan Street (alongside Rosie O’Grady’s): midnight to 4:00am (Fri) and midnight to 6:00 am (Sat/Sun)
Northbridge William Street (between Roe and James Street): midnight to 4:00am
Fremantle South Terrace (near the Fremantle Markets): 11:00pm to 5:00am

EFTPOS Guide

There are three main components of the EFTPOS equipment:

EFTPOS PIN PAD

Used to record fare details, insert cards and instructions

PRINTER

Prints shift totals, receipts for card and cash transactions

MODEM

Transmits transaction details and receives payment clearances

     REFERENCE GUIDES/TROUBLESHOOTING

EFTPOS Driver Guide contains information on the operation of the in-car EFTPOS terminal.
QLD TSS User Guide contains information on QLD TSS payment processing with the in-car EFTPOS terminal.
EFTPOS Error Codes contains a glossary of common error codes that may appear on the EFTPOS terminal.
EFTPOS Maintenance contains information on EFTPOS terminal maintenance and changing paper in the EFTPOS terminal.

Dockets

A range of dockets are accepted by way of payment in Black & White Cabs:

  • CODE A/B DOCKETS
  • GROUP DOCKETS
  • COUNCIL CABS DOCKETS
  • DVA DOCKETS
  • CORPORATE DOCKETS

Drivers must accept a docket offered for payment by a passenger. It is essential that all dockets submitted to Black & White Cabs are filled out correctly to facilitate payment to the driver.

For an overview on ensuring your dockets are filled out correctly please see our Filling Out Dockets guide.

Fare Evasion

A passenger in a public passenger vehicle must not evade or attempt to evade part or all of the lawful fare for the vehicle’s use or hire.

A person must not obtain or attempt to obtain the use or hire of a public passenger vehicle by fraud or misrepresentation.

Maximum Penalty – 40 penalty units or 6 months imprisonment

We recommend that you report all fare evasions to police and to the Query Operator. Phone numbers are being recorded against 96% of computer dispatched jobs and we can often obtain payment after the event. We can also record notations against addresses and phone numbers to stop cabs being sent in future.

If you accept part payment for a fare or come to an agreement regarding future payment, it is likely that the police will not be interested. However, the wording of the above would suggest that you can insist on your complaint being recorded. You should quote Transport Act Reference I43AD (1).

It is illegal for you to take or receive property of the passenger as a deposit.

Please report all incidents of fare evasion to the Query Operator noting the pickup and drop off points. Please ask customers for a specific destination address and if you feel threatened, let the Query Operator know where you are heading.

Keep your eye on suspicious passengers and never tell them if you are having a good shift. Only keep a few notes (cash) in accessible pockets.

MTData

All MTData equipment is owned by Black & White Cabs; drivers and operators are responsible for maintianing this equipement in good working order. It is the operators responsibility to insure the equipment against accidental and other damages. The driver and operator will be heal responsible in the event of willful damage to the equipment.

MTDATA DRIVER HANDBOOK

The MTData Driver Handbook contains detailed usage instructions for the MTData System.

Payment of Fares

ACCEPTING DEBIT AND CREDIT CARDS

Cards Accepted Electronic Capability
Manual Imprinter Capability

Voice Authorisation Required
– Go to Query (C-4-5)

Cabcharge Yes Yes YES – FOR IMPRINTED FARES ONLY
American Express Yes Only if the EFTPOS system/equipment is inoperative and you have advised the communications centre and you have received an authorisation number YES – For fares above$100 electronic, AND ALL IMPRINTED FARES
Diners Club Yes Only if the EFTPOS system/equipment is inoperative and you have advised the communications centre and you have received an authorisation number YES – For fares above $100 electronic, AND ALL IMPRINTED FARES
JCB Yes Only if the EFTPOS system/equipment is inoperative and you have advised the communications centre and you have received an authorisation number YES – For fares above $75 electronic, AND ALL IMPRINTED FARES
Motorpass Yes Only if the EFTPOS system/equipment is inoperative and you have advised the communications centre and you have received an authorisation number YES – For fares above $75 electronic, AND ALL IMPRINTED FARES
Bankcard Yes Never – Electronic Only NO – Authorisation by EFTPOS terminal only. NEVER USE IMPRINTER
Mastercard Yes Never – Electronic Only NO – Authorisation by EFTPOS terminal only. NEVER USE IMPRINTER
Visa Yes Never – Electronic Only NO – Authorisation by EFTPOS terminal only. NEVER USE IMPRINTER
All Debit Cards (provided they are accepted electronically) Yes Never – Electronic Only NO – Authorisation by EFTPOS terminal only. NEVER USE IMPRINTER

Note – Drivers can request a deposit (or card swipe) if they are concerned the passenger may not have the ability to pay the fare:

  • Check card has not expired
  • Compare signature on docket with card
  • If using imprinter, check imprint is legible – hand written card details are NOT acceptable
  • Never use imprinter for fares declined electronically
  • All non electronic dockets $55 and over, require Drivers DA number and ABN noted on the docket
  • Fares cannot be split to avoid the floor limits – the terminal will reject the second transaction
  • Electronic Drivers receipts must be retained for 12 months

TRAVEL CODES

CODE LOCATION
CODE

LOCATION

 0 Hospital 5 City
 1 Home 6 Suburbs
 2 Office 7 Airport
 3 Restaurant 8 Train/Bus
 4 Hotel 9 Tourist

Who to Call

For many enquiries the Query Operators should be the first point of contact, then the Shift Manager (3860 1877). However, in some cases it is more appropriate to contact another member of staff via our Reception. The following table will guide you on who to call.

QUESTION OR ISSUE

WHO TO CONTACT
For problems with the computer system:

I can’t log in

I’m having problems with the cover screen

I’m not receiving job details correctly

There appears to be reception problems in some areas

There is an issue with zones or ranks

The Shift Manager (3860 1877) will determine whether it is something they can resolve over the phone or whether your problem needs to be escalated to someone else.
For problems concerning a booking you have received (e.g. problem with the address) This can be referred to the Query Operator via your radio, or if further action is required contact the Shift Manager (3860 1877).
For clarification on suspensions talk to the Shift Manager (3860 1877) and they can explain why the suspension occurred. If you require a PIN number to be issued call Reception during office hours and ask for Driver Training.
For assistance in contacting a driver/car Talk to the Shift Manager (3860 1877) to have a message sent out to the MDT.
For a complaint against another car or driver During office hours contact Reception (3860 1800) and ask for Customer Relations.

Outside of office hours contact the Shift Manager (3860 1877).

If you are an Operator and you need details on who was driving your car on a particular shift Contact the Shift Manager (3860 1877). If the details were within the last 10 logins the Shift Manager should be able to assist immediately. If it was further back in time they will take a note of your request and have someone get back to you.
If you have found some lost property in your car If it was left some time ago in your cab or you are unsure who left it, follow your normal lost property procedures.

If it was from a passenger who recently got out of the cab report it to the Query Operator via your radio.

If a customer asks for assistance in locating lost property BRISBANE/REDCLIFFE –

If the item was lost more than two hours ago ask your passenger to lodge a Lost Property Claim Form online, this link is available to passengers from our homepage in the following menu: Passengers – Lost Property, or ask them to call Reception (3860 1800) during office hours and ask for lost property.

If it happened within the last 2 hours notify the Query Operator via your radio.

TOOWOOMBA –

If it was lost more than two hours ago advise them to contact Garden City Cabs office (4635 7250) Monday to Friday or email gcc@bwcabs.com.au.

If it happened within the last 2 hours notify the Query Operator via your radio.

If you have broken down or had an accident If you can telephone, contact the Query Operator first, if unable to help contact the Shift Manager (3860 1877).
If you want to inquire about purchasing uniforms or livery (decals, etc) supplies Call Reception (3860 1800) during office hours and ask for Fleet Services or come into Fleet Services at our office
For Driver training and placement issues and enquiries Call Reception (3860 1800) during office hours and ask for Driver Training
For enquiries or questions about the processing and factoring of dockets or the payment of Operator accounts Call Reception (3860 1800) during office hours and ask for Fleet Services or come into Fleet Services at our office
For assistance with:

Buying and selling Taxi Licences

Lease and Operator agreements

Assistance with Queensland Transport related matters

Call Reception (3860 1800) during office hours and ask for Taxi Accounts
If you require clarification on issues concerning:

Driver affiliation with Black & White Cabs

Vehicle appearance and presentation

Driver dress and appearance

Driver conduct

Call Reception (3860 1800) during office hours and ask for Driver Relations
For all issues and questions about our group’s contract (transport of students with disabilities) For general inquiries call Reception (3860 1800) during office hours and ask for the Groups section.

If you are assigned Groups work and you need to discuss it with someone, contact the Query Operator or Groups direct on 3860 1833 (Monday to Friday 7:30am to 4:30pm).

If you have a problem with your accounts Call Reception (3860 1800) during office hours and ask for Accounts
For any Marketing related issues or leads Call Reception (3860 1800) during office hours and ask for Marketing

Safety

To review Emergency Procedures please use your driver login to access the drivers area.

SEAT BELTS 

If a taxi vehicle is fitted with child restraints, or appropriate child restraints are supplied by the customer, drivers must ensure that all passengers up to 16 years of age are restrained in accordance with legislative requirements.
Otherwise, drivers must ensure that all passengers between 7 and 16 years of age are restrained by seatbelts while travelling in a taxi vehicle.
Drivers must take all reasonable steps to inform other passengers that they are required to wear a seatbelt while travelling in the taxi vehicle.

DRIVER FATIGUE

This issue affects all road users but it is particularly relevant to the taxi industry. Driver fatigue can severely impair your judgement. Inadequate sleep, or disruption to normal sleep patterns, medication, workload or poor dietary habits all contribute to fatigue.
Learn to recognise the signs: 
  • Loss of attentiveness
  • Slower reaction times
  • Feelings of drowsiness or tiredness
  • Repeated yawning
  • Sore, red and tired eyes
  • Mood swings (feeling irritable and restless)
  • Daydreaming
  • Blurred vision
  • Impatience and frustration
  • Increased hunger
  • Mistaking inanimate object for fares eg; trees, wheelie bins
Develop strategies to deal with fatigue such as:
  • Avoid quick-fix “stay awakes” such as energy drinks, double shot coffees or No-Doze
  • Get plenty of sleep
  • Take short breaks during your shift
  • Use the air conditioning to increase your comfort level
  • Eat healthy food. Avoid consumption of fatty high calorie foods
  • Have regular health checks to ensure you do not have a sleep disorder
The MTData System monitors the times that drivers are logged on to the system. Drivers should log off if they are not providing a taxi service. As part of a fatigue management strategy the system strictly controls time limits for access to the system.

DEEP VEIN THROMBOSIS (DVT)  

There has been a great deal of publicity about this condition, particularly in regard to airline travel but problems with DVT are also relevant to the taxi industry. Taxi drivers spend a lot of time in a sitting position, without a lot of movement. (It is just like being on a long haul plane flight.)  Deep Vein Thrombosis (DVT) is a blood clot in a deep vein, which forms on the valves within the veins and may subsequently increase in size to completely block the vein. Sometimes part of the clot may break off and travel through the bloodstream to the lungs, which will cause serious health problems. Hospitalisation would probably be required for 5 to 10 days depending on the seriousness of the condition during which time you may be treated with blood thinners.
It is important to take some preventive measures:
  • Exercise and stretch your legs at every opportunity
  • Get out of the car and help passengers with their luggage, don’t just release the boot from inside the car
  • Get out of the car and walk around to get the blood moving around!
  • Smoking, obesity, poor diet and high blood pressure will also increase the risk of forming clots
What are the signs? Deep Vein Thrombosis (DVT) may affect only one leg at a time, and the main symptoms are likely to be swelling in your leg, pain, bruising easily or badly, difficulty breathing or chest pain. If you have any of these symptoms call your doctor.