The move by 13cabs into rideshare is damaging for the cab industry in Australia
13cabs has removed the requirement for taxis to operate on a taxi licence. Even though rideshare cars cannot do rank or hail work, they will be dispatched the bookings that would normally have been sent to taxis.
This is bad news for taxi owners, drivers and operators because it further devalues taxi licences, means less money in your pocket and means fewer drivers for fewer jobs.
It’s simply not on!
The taxi drivers, owners and operators need support – the industry needs to unite not fight. We need to protect the interests of taxi licence owners, operators, and drivers across Australia.
13cabs is basically deregulating the taxi industry and removed the need for taxis to operate on a taxi licence.
The move by 13cabs is unacceptable for a number of reasons:
It’s tough for taxi drivers, owners and operators. The hard truth is taxi drivers, operators and licence owners, who partnered with government, are making very limited money. This move by 13cabs is yet another knock to an industry that can’t take many more.
Customers themselves are becoming annoyed with the new “13cabs Rideshare” service. They believe that they’re ordering taxis, but the 13cabs rideshare vehicles turn up instead.
Shown is an actual message a customer received after booking with 13cabs. They believed that they were ordering a cab, and the message itself confirmed that with a copy or the tracking link show the vehicle as a “cab“.
Below is an example email that 13cabs sent relating to their Rideshare product