To ensure your child knows to look out for us at the required pick-up point, we ask that bookings are placed by 8:30 am on the day of transport. You can also pre-book in advance and select a permanent pick-up location.
Yes, just quote your account number when calling our team to book your taxi or if you have hailed a cab, ask your driver to contact us and update your trip details to have the fare assigned to your account.
The tracking information will keep you updated along your child’s journey, but you will also receive an email with the trip details at the completion of the journey.
Drivers will announce at the assigned pickup location.
Most collections will have other students on board with other drops along your child’s journey, but should no other students be travelling in the same direction, we will arrange a single journey trip at no additional cost ensuring your child is provided with the most practical travel journey home.
We do ask that if your child has a difficult or unpleasant experience with another student during their journey that you can contact our team so that we can work with the school on a possible solution moving forward.
Our school transport programs are coordinated with your child’s school and we are guided by the individual school when it comes to who your child can seek assistance from. Like all school collections, there are teachers on duty and we ensure that the school is briefed on our collection process so any teacher should be able to assist.