NDIS

Nominating Black & White Cabs as your NDIS Provider

The NDIS gives you choice and control over the support you receive and who you receive them from. You’ll be able to access funding through the NDIS for transport services if you can’t use public transport without significant difficulty due to your disability. By nominating Black & White Cabs as your NDIS transport provider, you can be confident of always having access to reliable transport.

The amount of transport services available to you will depend on the conditions of your NDIS plan. Each level of support considers whether you’re working, seeking employment, studying, or attending day programs.

Black & White Cabs will provide a Service Agreement and make sure you understand the Agreement before you sign. We can work with Plan Nominees and Plan Management Providers, or directly with the Participant.

For more information on NDIS transport services, please call us 1300 433 222 or email [email protected].

Black & White Cabs Supporting NDIS

Black & White Cabs has been servicing and supporting people with disabilities for over 100 years. We’re proud to provide transportation services for members of the community who are eligible for the National Disability Insurance Scheme (NDIS). The NDIS offers all Australians under the age of 65 who have a permanent and significant disability with the support they need to enjoy their lives.

At Black & White Cabs, we understand accessing transport is vital to the social and economic participation in the community for people with a disability. In our role as an NDIS transport provider, we drive eligible passengers to appointments, school, their place of employment, and other locations.

Our drivers undergo a rigorous training program to ensure they have the skills to provide a safe and reliable NDIS transport for people with disabilities. All passengers are invited to ‘Rate the Driver’, so we can make sure drivers meet our NDIS customer service standards. Safety cameras are also fitted to every vehicle to give passengers and their carers peace of mind.

For more information about NDIS, click here.

FAQ

Is my plan eligible to open an account with Black & White Cabs?

If you have an approved NDIS plan with allocated transport funding, you can open an account with Black & White Cabs. We cater for all plan types.

How do I apply?

Complete the above enquiry form and we’ll send you the required forms to get started.

When do I renew my Service Agreement with Black & White Cabs?

We will send you a reminder 30 days out from when the Service Agreement is expiring. Once this has been completed and returned, we can update the account with the new plan details.

If you’re are issued with a new plan before your current agreement to expire, get in touch with us and we’ll send you a new Service Agreement.

If I'm a Support Coordinator, can I sign the Application Form and Service Agreement on behalf of my participant?

No, the NDIS practice standards state that Support Coordinators cannot sign Service Agreements on behalf of participants.

Can you send to me my participant's spending?

Yes, on top of sending a weekly trip report, you can request a full statement from our NDIS team. Just send us an email at [email protected].

Can I top up my spending limit?

Yes, as you get close to reaching your spending limit, we’ll send out notifications to the nominated email address. Included in the email is a link which will allow you to update this limit.

You can also send us an email ([email protected]) to request further funding to be added.

How often are invoices sent out?

We send invoices out every Tuesday for the previous week trips. This is the same across all other Black & White Cabs locations, apart from Perth where we invoice monthly.

Can I request a private driver for my trips?

Yes, Black & White Cabs can take requests from participants if they want a private/permanent driver. If you recently had a driver that you want to become your private driver, please let us know at [email protected].

Can vouchers be issued with NDIS funding?

Yes, vouchers can be issued. For NDIA Managed participants, there needs to be ‘Service Bookings’ in place for the amount of vouchers purchased.

For Plan & Self Managed participants, an invoice will be send out which needs to be paid before vouchers are sent out.

I've had a driver who I don't want to have pick me up again. Can you ensure I don't have the driver again?

Yes, Black & White Cabs can help. Please collect the job and driver details and email the NDIS team at [email protected].

My participant has been catching taxis without an account. If we setup an account, can we claim these back?

No, this cannot be handled by Black & White Cabs. This is something that is organised directly with NDIS.

What is the credit fee on the invoice?

As set out in the Schedule of Supports (found on our Service Agreement), Black & White Cabs provide two separate transport support services to NDIS participants – taxi services and Credit Account services.

The Credit Account service consists of a credit facility provided to participants which allows them to book a taxi and not pay up front, with Black & White Cabs paying the participant’s fare with the driver at the end of the trip.

The Credit Account service fee is payable each week by participants, calculated in accordance with the Schedule of Supports. This is no admin or account fee, but rather a charge for providing the separate and optional transport service to participants.

Is my plan eligible to open an account with Black & White Cabs?

If you have an approved NDIS plan with allocated transport funding, you can open an account with Black & White Cabs. We cater for all plan types.

How do I apply?

Complete the above enquiry form and we’ll send you the required forms to get started.

When do I renew my Service Agreement with Black & White Cabs?

We will send you a reminder 30 days out from when the Service Agreement is expiring. Once this has been completed and returned, we can update the account with the new plan details.

If you’re are issued with a new plan before your current agreement to expire, get in touch with us and we’ll send you a new Service Agreement.

If I'm a Support Coordinator, can I sign the Application Form and Service Agreement on behalf of my participant?

No, the NDIS practice standards state that Support Coordinators cannot sign Service Agreements on behalf of participants.

Can you send to me my participant's spending?

Yes, on top of sending a weekly trip report, you can request a full statement from our NDIS team. Just send us an email at [email protected].

Can I top up my spending limit?

Yes, as you get close to reaching your spending limit, we’ll send out notifications to the nominated email address. Included in the email is a link which will allow you to update this limit.

You can also send us an email ([email protected]) to request further funding to be added.

How often are invoices sent out?

We send invoices out every Tuesday for the previous week trips. This is the same across all other Black & White Cabs locations, apart from Perth where we invoice monthly.

Can I request a private driver for my trips?

Yes, Black & White Cabs can take requests from participants if they want a private/permanent driver. If you recently had a driver that you want to become your private driver, please let us know at [email protected].

Can vouchers be issued with NDIS funding?

Yes, vouchers can be issued. For NDIA Managed participants, there needs to be ‘Service Bookings’ in place for the amount of vouchers purchased.

For Plan & Self Managed participants, an invoice will be send out which needs to be paid before vouchers are sent out.

I've had a driver who I don't want to have pick me up again. Can you ensure I don't have the driver again?

Yes, Black & White Cabs can help. Please collect the job and driver details and email the NDIS team at [email protected].

My participant has been catching taxis without an account. If we setup an account, can we claim these back?

No, this cannot be handled by Black & White Cabs. This is something that is organised directly with NDIS.

What is the credit fee on the invoice?

As set out in the Schedule of Supports (found on our Service Agreement), Black & White Cabs provide two separate transport support services to NDIS participants – taxi services and Credit Account services.

The Credit Account service consists of a credit facility provided to participants which allows them to book a taxi and not pay up front, with Black & White Cabs paying the participant’s fare with the driver at the end of the trip.

The Credit Account service fee is payable each week by participants, calculated in accordance with the Schedule of Supports. This is no admin or account fee, but rather a charge for providing the separate and optional transport service to participants.