133 222

NDIS

Nominating Black & White Cabs as your NDIS Provider

The NDIS gives you choice and control over the support you receive and who you receive them from. You’ll be able to access funding through the NDIS for transport services if you can’t use public transport without significant difficulty due to your disability. By nominating Black & White Cabs as your NDIS transport provider, you can be confident of always having access to reliable transport.

The amount of transport services available to you will depend on the conditions of your NDIS plan. Each level of support considers whether you’re working, seeking employment, studying, or attending day programs.

Black & White Cabs will provide a Service Agreement and make sure you understand the Agreement before you sign. We can work with Plan Nominees and Plan Management Providers, or directly with the Participant.

For more information on NDIS transport services, please call us 1300 433 222 or email [email protected]

Transport Service Only

A 24 x 7 door-to-door transport service that can be book immediately or in advance. Other features of the service include:

  • Create bookings through our Call Centre, app or website
  • Directly pay the driver at the end of the trip

Transport & DASH Service

Plan Managers, Support Coordinators and Participants have the opportunity to access the specifically designed DASH Service, which includes:

  • Credit Account with tax invoice
  • Dedicated NDIS Coordinator
  • Monitoring of trips and NDIS plan spending
  • Alerts on low balance and expiring plans
  • Online dashboard to track participants’ trips, spending and travel patterns

The DASH Service includes a fee of 5.0% of the account balance per billing period

Transport Service Only

A 24 x 7 door-to-door transport service that can be book immediately or in advance. Other features of the service include:

  • Create bookings through our Call Centre, app or website
  • Directly pay the driver at the end of the trip

Transport & DASH Service

Plan Managers, Support Coordinators and Participants have the opportunity to access the specifically designed DASH Service, which includes:

  • Credit Account with tax invoice
  • Dedicated NDIS Coordinator
  • Monitoring of trips and NDIS plan spending
  • Alerts on low balance and expiring plans
  • Online dashboard to track participants’ trips, spending and travel patterns

The DASH Service includes a fee of 5.0% of the account balance per billing period

BLACK & WHITE CABS SUPPORTING NDIS

Black & White Cabs has been servicing and supporting people with disabilities for over 100 years. We’re proud to provide transportation services for members of the community who are eligible for the National Disability Insurance Scheme (NDIS). The NDIS offers all Australians under the age of 65 who have a permanent and significant disability with the support they need to enjoy their lives.

At Black & White Cabs, we understand accessing transport is vital to the social and economic participation in the community for people with a disability. In our role as an NDIS transport provider, we drive eligible passengers to appointments, school, their place of employment, and other locations.

Our drivers undergo a rigorous training program to ensure they have the skills to provide a safe and reliable NDIS transport for people with disabilities. All passengers are invited to ‘Rate the Driver’, so we can make sure drivers meet our NDIS customer service standards. Safety cameras are also fitted to every vehicle to give passengers and their carers peace of mind.

For more information about NDIS, click here.

FAQ

If you have an approved NDIS plan with allocated transport funding, you can open an account with Black & White Cabs. We cater for all plan types.

Complete the above enquiry form and we’ll send you the required forms to get started.

We will send you a reminder 30 days out from when the Service Agreement is expiring. Once this has been completed and returned, we can update the account with the new plan details.

If you’re are issued with a new plan before your current agreement is set to expire, get in touch with us and we’ll send you a new Service Agreement.

No, the NDIS practice standards state that Support Coordinators cannot sign Service Agreements on behalf of participants.

Yes, on top of sending a weekly trip report, you can request a full statement from our NDIS team. Just send us an email at [email protected].

Yes, as you get close to reaching your spending limit, we’ll send out notifications to the nominated email address. Included in the email is a link which will allow you to update this limit.

You can also send us an email ([email protected]) to request further funding to be added.

We send invoices out every Tuesday for the previous week trips. This is the same across all other Black & White Cabs locations, apart from Perth where we invoice monthly.

Yes, vouchers can be issued. For NDIA Managed participants, there needs to be ‘Service Bookings’ in place for the amount of vouchers purchased.

For Plan & Self Managed participants, an invoice will will be provided and paid in full before vouchers are sent out.

Yes, Black & White Cabs can help. Please collect the job and driver details and email the NDIS team at [email protected].

No, this cannot be handled by Black & White Cabs. This is something that is organised directly with NDIS.

As set out in the Schedule of Supports (found on our Service Agreement), Black & White Cabs provide two separate support services to NDIS participants – taxi services and DASH services.

The separate and optional DASH service consists of the DASH platform which provides valuable services to NDIS participants including a dedicated support manager, a credit account and time payment with tax invoice, the ability to monitor trips, check NDIS plan spending and receive alerts when an account is reaching a low balance, and nominating their preferred driver. Participants, and their support coordinators or plan managers receive full access to the dashboard, enabling them to track their participants’ trips and spending, granting them access to travel patterns to ensure they are armed with knowledge when it’s time to reapply for funding. The DASH service fee is 5.0% of the account balance per billing period.

The taxi transport service is charged at meter rates, fixed price or as agreed between the passenger and driver.

Our advanced accounting software reviews all payments for our corporate and account customers and will automatically flag any suspicious fare charges.
This ensures our team can quickly identify and address any fare related discrepancies. Our policies are designed to provide transparency and accountability. 
 
It is the account holders responsibility to check your Account statement carefully as soon as you receive it and immediately notify us of any errors or unauthorised transactions.
 
We are not required to accept a claim if it is made more than 2 months after the date of the statement. You must provide all information that we reasonably request to allow us to consider your claim. This may include statutory declarations and copies of any dockets or receipts.

We will investigate your claim and advise you in writing of the outcome of our investigation. If we decide that your Account has been incorrectly charged (within the required ability to claim period) we will adjust your Account (including any Fees).