Demand for compliant transport services in the care sector is growing rapidly. Drivers who complete the screening and training will benefit from:
Black & White Cabs aims to position its network as a leader in compliant Care Transport services across Australia.
Australia is introducing national reforms across the NDIS, aged care and disability sectors to strengthen safety, compliance and service quality.
As part of these reforms, organisations providing services to participants must ensure workers have:
Appropriate background screening
Training relevant to working with vulnerable people
Proper registration and compliance
Because of this, drivers completing care-related transport will now require a NDIS Worker Screening Clearance.
*This requirement applies to all transport providers operating within these sectors, not just Black & White Cabs.
Black & White Cabs is launching a new service category called Care Transport.
This program will support transport services for:
NDIS participants
Aged care clients
Community care programs
Disability support organisations
Care agencies
Eligible customers and organisations will be able to open accounts with Black & White Cabs to manage transport services for their clients.
Trips will only be dispatched to drivers approved with the “Care Transport Condition” for the above service
After the rollout only drivers who Hold a valid NDIS Worker Screening Clearance and have succesfully completed the Care Transport training will receive the Care Transport condition in the dispatch system.
This means:
Non-approved drivers will not receive these bookings
Black & White Cabs will also be unable to process payments or claims for Care Transport trips completed by drivers without the required approval.
Drivers who want to undertake Care Transport trips must complete two requirements.
Drivers must also complete the Care Transport training module. Training will be:
Delivered online
Free of charge
Simple and quick to complete
If you already hold a valid clearance, you may be fast-tracked.
Please follow these steps:
Log into the NDIS Worker Screening Portal
Ensure Black & White Cabs is listed as your organisation/employer
Confirm your clearance is correctly linked
This ensures your status is recognised by the system.
Drivers who do not currently hold a NDIS Worker Screening Clearance are strongly encouraged to apply immediately. Please select your state below to find the link to NDIS workers screening application for your respective state.
QLD Worker Screening Application link:
https://www.workerscreening.qld.gov.au/workers/before-you-start
Click here for detailed instructions
WA Worker Screening Application link:
https://www.wa.gov.au/organisation/department-of-communities/applying-ndis-check
Click here for detailed instructions
NDIS Worker Check NSW Application link:
Apply for an NDIS Worker Check | Service NSW
For more information – Click Here
NDIS Worker Check VIC Application link:
NDIS Worker Screening Check | Service Victoria
For more information – Click Here
Drivers who do not currently hold a NDIS Worker Screening Clearance are strongly encouraged to apply immediately.
Processing times may apply, and applying early ensures you are ready before the April 2026 rollout.
To prepare for the rollout:
Drivers who complete these steps will be eligible to receive Care Transport work once the dispatch system condition is activated.
New or not yet registered as a driver? Register here to become a driver and start accepting trips.
The required changes are due to reforms in the NDIS, Aged Care & Disability Sectors. We need to comply or we will lose access to this important work source.
While it is not compulsory, we strongly encourage drivers to make the effort. To start, drivers who do not complete the Workers Screening and complete the Black & White Cabs Care Transport training course will not have access to NDIS work. While it will start with NDIS, once the Care Transport product is in place and we have sufficient drivers registered, we will be more widely promoting this compliant transport service. There is currently a gap in the market for Care Transport Services.
You must log into the NDIS Worker Screening portal and update your “Employers” to include Black & White Cabs.
We suggest that drivers move quickly to become compliant. We expect that the drivers condition to be eligible for Care Transport work will be made active from 19 May 2026
The amount is payable directly to NDIS for a 5-year registration. We believe the benefits for drivers having the Care Transport condition far outweigh the cost which over 5 years is roughly $0.10c per day (One job every 3 months more than covers this cost).
Black & White Cabs has now made the training course available. The course is online and free to complete. Drivers will receive individual login details via email. If you are unable to log in using the credentials provided, please complete the form for assistance.
There is no need to advise us you have completed your Workers Screening. By linking Black & White Cabs in the application or through the portal (for those who already have Workers Screening), we are automatically notified of your status through the NDIS portal.
Some drivers may experience confusion during the Care Transport Training Course when asked to complete the NDIS Commission Worker Orientation Module. This module is hosted on a separate external platform and requires you to create a new account to access it. Your Black & White Cabs training login details will not work on the NDIS training website, so please ensure you register separately to complete this step. Please find the training link here: NDIS Worker Orientation Module
